Who We Are
United Way 2-1-1 Phone System Offers
Community Access to Health, Social and Human Services
People living in a nine-county region of Northeast Florida can dial 2-1-1, the easy to remember, three-digit telephone number connecting callers to free information and referrals to health, social and human services.
The nine-county area includes Duval, St. Johns, Clay, Baker, Nassau, Columbia, Suwannee, Hamilton, and Putnam counties.
United Way 2-1-1 partners include United Way of Northeast Florida, United Way of St. Johns County, United Way of Suwannee Valley, City of Jacksonville, Department of Children and Families (DCF), and Department of Housing and Urban Development (HUD).
"Dialing 2-1-1 is free and the service is available 24 hours a day, 7 days a week," said Michelle Braun, President, United Way of Northeast Florida. "United Way 2-1-1 provides a critical connection between individuals and families in need to the appropriate community-based organizations and government agencies. United Way is proud to be associated with this project and look forward to continuing to serve the communities and families within the nine country area."
United Way 2-1-1 also operates a suicide intervention and prevention helpline. It, too, can be accessed by dialing 2-1-1 or 1-904-632-0600.
Callers to 2-1-1 will speak with a highly-trained, professional information and referral call center specialist who will refer the caller directly to the health, social and/or human service organizations that are most able to provide assistance. The call center specialist follows-up with the caller at a later date to make certain they have been served properly.
United Way 2-1-1 provides information and referral for:
United Way 2-1-1 History
2-1-1 was first implemented in Atlanta by the United Way of Metro Atlanta in 1997, followed by the State of Connecticut in 1999. Each service saw the number of its callers increase in the first year of service with corresponding increases in referrals.
2-1-1 is in various stages of implementation throughout the nation. Florida's 2-1-1 network of information and referral providers will be coordinated through collaborations with the United Way of Florida and the Florida Alliance of Information and Referral Services (FLAIRS).
2-1-1 services are now up and serving more than 90% of the population in the State of Florida.
How did 2-1-1 service come about?
The need for 2-1-1 service has been recognized throughout the United States for quite some time as an easy way to access important information on social services for local communities, cities, counties, states and governments. There have been extensive state and national efforts to improve universal access to health and human services across the United States.
In July 2000, the Federal Communications Commission (FCC) designated 2-1-1 as the national number to call for health and human services referrals. The national 2-1-1 Collaborative, which successfully sought FCC approval, includes many major, national associations:
There are several ways you can help:
Typical Calls to 2-1-1.