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2-1-1 BENEFITS


  • 2-1-1, an easy-to-remember three-digit telephone number available to residents 24 hours a day, 7 days a week. Highly trained staff serve as I&R call center specialists and are available to respond to callers 365 days a year.
  • Residents can access telephone crisis counseling, social service and community information and referral to community resources.
  • 2-1-1 eliminates confusion about who to call and where to go when you need help or want to give help.
  • 2-1-1 calls yield improved information for community planning. Aggregated call statistics on requests for services and unmet needs can be used in making planning and funding decisions.
  • There are more than 3,800 social service and community programs in Northeast Florida.
  • 2-1-1 eliminates the complicated searches through the telephone book and hundreds of unnecessary telephone calls. 2-1-1 gives people a number to call when there is no telephone book.
  • 2-1-1 is there for the most vulnerable. The elderly, disabled, non-English speaking, incapacitated by crisis, illiterate, new to the community, travelers, etc…and who may not be able to search for phone numbers. 2-1-1 will allow our most vulnerable residents easy access to services that can meet their needs.
  • 2-1-1 provides non-police related information and referrals to community services.
  • 2-1-1 will help redirect some non-emergency, non-police related calls that are related to a caller's need for health and human services, and crisis intervention away from the county's emergency 911 lines.
  • I&R is a service which helps people understand their problems, gives information to help them make informed decisions regarding possible solutions and links people in need of services with appropriate service providers in the community.
  • More than 100 million people call I&R services annually including 2 million in Florida. More than 154,000 calls were recorded in Northeast Florida alone.
  • For those unable to access 2-1-1, United Way 2-1-1 can still be reached at 1-904-632-0600.